Their ages, genders and causes vary, but a common new patient theme is dissatisfaction with previous prosthetic or orthotic suppliers: out-of-town lab delays and waiting weeks for products, recurring delivery of ill-fitting and painful equipment, cancelled appointments at the last minute, irregular office hours…
Springer Prosthetic and Orthotic Service pro staff hear them all. SPOS’ customer service makes us number one in the business, and we work very hard to keep your trust. We mean it: We Dedicate Our Life To Yours!
More forms of promotion and advertising come into use daily. No matter how we get our message to our target audiences, nothing is more genuine and effective than testimonials – formerly known as word-of-mouth advertising. Many clients come to Springer Prosthetic and Orthotic Services because of their ongoing, unsatisfactory results from other firms. SPOS clients expect kindness and understanding, customized devices, proper adjustments, our in-house fast-turnaround lab, and honest-to-goodness customer service. Please watch and listen to them.
Springer Prosthetic and Orthotic Services are regular supporters of community events and programs, including WILX-TV’s Moms Everyday and Living Today segments. The locally-produced two-minute TV spots feature trending information, advice and details about regional services that positively affect the lives and safety of moms and their families. SPOS also welcomes extra special clients, such as a Lansing-area boy born without arms and legs. Watch his videos and read his story. Keep the tissue handy…
When Joe Springer visits new amputee clients and families, he introduces himself and is usually interrupted with: “We know who you are, Joe.” Some even sing his company’s theme song. They’ve been watching his TV and social media spots and have visited the Springer Prosthetic and Orthotic Services website, searching for common sense answers to their many questions about amputation surgery and life after it. They need to feel very confident in the knowledge, skills and availability of all their health care professionals. These clients get the whole package with SPOS, including a dynamic in-house lab so that custom-design and adjustments of their prosthetics and orthotics are convenient, fast and specific to their every need.